Today I had an issue that I reported to Apple about iTunes on my iPhone. It was one of those things that only I would ever run up against, so it's no big deal really. I just wanted Agent P (yes, I always name my *Pods after cartoon characters) to do one more thing so I wouldn't have to dig my MacBook out and log on to the real internet.
Alas, the iPhone wouldn't do that one thing. And that one thing wasn't even Flash related.
So I logged into Apple's support site and found the page where I could submit a complaint. And you know I love to complain.
A couple of hours later, I actually received this back from Apple Support:
I see that you ran into some trouble while trying to … on your cell phone.
Like what?
After years of correcting people who dared to use the generic "laptop" to refer my MacBook (and PowerBook before it), and after years of correcting people who used generic terms like "PC" for my Macintosh(es), I was appalled by someone at Apple actually just referring to my hand-held computer as a generic cell phone.
Anyone with an iPhone knows it's not just a cell phone. Anyone except the support team at iTunes.
