Neflix and molasses

When I first joined Netflix, it was sweet. I could rotate through a bunch of items in my queue in a single week.

Picture this:

Watch title 1 on Sunday
Return Title 1 on Monday
Netflix receives Title 1 on Tuesday
Netflix ships Title 2 on Tuesday
Receive and Watch Title 2 on Wednesday
Return Title 2 on Thursday
Netflix receives Title 2 on Friday
Netflix ships Title 3 on Friday
Receive Title 3 on Saturday

…wash rinse and repeat…

at this rate I could go through the 260 titles in my queue in 28 weeks. Of course, that means i have to stay on schedule too, and dedicate a lot of time to watching DVDs every week.

But that's not how it's been working lately.

Lately it's been like this:

Return DVD on Monday
Netflix receives it on Wednesday
Netflix ships new title on Thursday
I receive it on Saturday

now I know the 2 days for shipping may not be Netflix's fault (it could be if they are simply not "receiving" the in pile of DVDs until the day after they arrive, but I digress) but the "receiving on one day and shipping of the next one in my queue on the following day seems like a deliberate slowdown to me.

Especially since I usually get the received notices in my email by 8 AM one day and don't receive the "we've shipped the next one" notice until around 4 PM the next day. What are the robots that process everything at Netflix doing for 32 hours?

It's especially painful when you consider if I want a particular DVD by Monday, I have to make sure and return something the previous Monday. I know, better safe than sorry and all that, but it's a little annoying that when i return a DVD on Wednesday, and they receive it on Friday, they don't ship out the next one until MONDAY – apparently they don't ship on Saturdays – and then I don't get it until Tuesday or Wednesday. One week turn-around is just too slow.

All in all, it's still a good service, and I'd recommend it to anyone. Just don't count on there ability to do anything in a timely manner.

6 Comments

  1. Posted 1/28/2006 at 9:53 am | Permalink

    Ah grasshopper, but you must run Netflix with an indian run… you watch disc 2 while disc one is being returned. you watch disc 3 while disc 2 is being returned. Then, by the time you are down with disc 3, disc 4 has already arrived and is ready to be watched.

  2. Posted 2/3/2006 at 9:39 am | Permalink

    I'm on the 5 disc plan. And I do it that way, but am annoyed by the slowdown in the turn-around at netflix. when i started the 5 disc plan, I could watch 8 or 9 DVDs between Monday and Saturday. Now with the slow turn-around, I can only watch 5. That's what I find annoying.

  3. Posted 2/3/2006 at 10:01 am | Permalink

    And I thought *I* had too much time on my hands…

  4. Posted 2/10/2006 at 4:16 pm | Permalink

    Check it – your blog posting scooped CNN!
    http://www.cnn.com/2006/US/02/10/netflix.penalty.ap/index.html

  5. Posted 2/12/2006 at 2:07 pm | Permalink

    see how I am!

  6. Tracy
    Posted 2/21/2006 at 3:04 pm | Permalink

    You know that Netflix has a stop gap mechanism. If you get more than 9 movies a month your mailing gets drop down a level in priority. This causes turn around times to increase greatly. The reason I dropped my priority of netflixs to 0 and quit them.

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